How long does it take to ship my order?
All orders take 2 to 3 business days for fulfillment after order placement. USPS and or UPS shipping takes 7-10 business days from the day it is shipped; Shipping prices are flat rate no matter what quantity your order. We have the best shipping rates in the market and we take pride in providing low cost fast standard shipping. All customers will receive package tracking information via email. OrigamiDiscount is not responsible for packages or items lost in transit. We will respond to package tracking requests seven (7) business days after the package has shipped.
What shipping method do you use?
All packages are shipped using USPS first class mail service and UPS Ground shipping. A tracking number will be automatically emailed to you once your order has been processed.
What is my address and email address is incorrect?
Origami Discount is not responsible for incorrect address or email address. All orders are shipped with tracking number to help you locate the status of your shipment. Please be advised to make sure all your information is correct before submitting your order and or sending us an email. We will not be responsible for undelivered packages. We will not ship a new package if customer has provided us with incorrect address and the package is lost. No exceptions are permitted.
I am having trouble placing my order, what can i do?
If you are using an outdated version of internet explorer and are experiencing difficulties with submitting your order then we recommend you use Google Chrome as your browser. Our website is best compatible with Google chrome browser. If your issue is still not resolved, please send us an email with a detailed description of your issues including screen shots and we will gladly assist you with processing your order.
Will my information be kept private?
We take your privacy seriously. We never share your information with anyone and all information is protected by state of the art SSL encryption.
Is your site secure?
We promise to protect your personal information. All pages at Origami Discount are highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use. We are fully PCI compliant.
What is the product made out of?
Origami Lockets are not waterproof. Always remove your jewelry before entering water. Take off your jewelry when using harsh chemicals and applying beauty products (i.e. hair spray). To clean your locket, gently rub with a soft dry cloth in a circular motion. Do not overfill your locket with charms. Your locket should close easily. We encourage you to change your lockets with your mood or occasion, but please be careful. The glass in your locket is fragile and can break. Handle with love & care.
What size lockets do you have?
Origami Discount has 3 different locket sizes; the mini, the medium and the large. Each locket can fit a different number of charms due to their sizing. The mini hold 1-2 charms. The medium sized locket hold approximately 3-5 charms. And the large locket holds the most with 5-9 charms.
Do I need an account to purchase a product for you?
Simply put the answer is “No”. At Origami Discount we believe in no hassle worry free checkout. Just add your products to the cart and checkout, it’s that simple! Happy shopping folks!
What is your Return and Exchange policy?
We pride in our products, but this is a discount store. We do warranty all our products for 7 days from the day your order was delivered. Warranty is only valid for Manufacturing defects i.e: Broken glass, Tarnished products, and Broken Chain due to manufacture defect. (subject to Origami Discounts discretion)
Why is your pricing so low?
We are the largest sourcing company for lockets and charms and buy direct from manufacture. We cut the middleman to ship products directly to our customers. We believe in passing on the saving to our customers. This dedicated service has helped us emerge has customers rated #1 website for Charms and Lockets.
Are we Associated with “Origami Owl”?
We are in no way affiliated with “Origami Owl”. We do not offer or sell “Origami Owl” merchandise. In some cases, our products are sourced from the same jewelry manufacturers and suppliers therefore we are able to offer similar quality and styles at far less prices to our customers.
Why buy retail when you can buy at Discounted value!
How can I contact you if I have any questions?
All questions and inquiries can be emailed at firstname.lastname@example.org. All emails will be replied to within 15 business hours.